#7 Consumer Complaints
Adopt and maintain procedures for resolving consumer complaints.

Purpose
A process for receiving and addressing consumer complaints is important to ensure that any instances of poor service or non-compliance do not go undiscovered.

ALTA's Best Practices Resource & Documentation Page

ALTA Assessment Procedures
ALTA Best Practices: Resolving Consumer Complaints
Video in the ALTA Best Practices series
ALTA Procedures
ALTA’s Best Practices Resource & Documentation Page
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Sample Consumer Complaint Intake Form
Sample Policies and Procedures

Sample Policies and Procedures (updated 4-28-2015)
Sample Consumer Complaint Procedure
ALTA Best Practices
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